Designing the leasing journey from prospect to resident
Leasing teams don't manage one prospect at a time. They manage an entire journey, from a prospect's first question to becoming a resident, often across calls, texts, emails, and listing sites.
As one of the founding Product Designers at Accolade, I helped shape this experience from the ground up, designing how AI and leasing teams shared the work, managed conversations, and moved prospects through the leasing journey without losing context.
- Industry
- PropTech · AI · B2B SaaS
- Role
- Product Designer
- Timeline
- Mar 2025 – Aug 2026
- Focus
- 0→1 Product · Complex Workflows · AI Collaboration
